Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, web application, public booking pages, APIs, and related services offered by Focuslyne (“we”, “us”, or “our”) under the trading name Focuslyne, with registered address at Lisbon, Portugal.

By creating an account, using the Focuslyne dashboard, configuring integrations, or otherwise using our services, you agree to these Terms. If you do not agree, you must not use Focuslyne.

In these Terms, “you” means the person or entity using Focuslyne. A “professional” or “user” is someone with a Focuslyne account who offers services and may publish a public booking page. A “client” or “invitee” is someone who requests or attends a booking with a professional through Focuslyne (including via a public booking page), whether or not they create a Focuslyne account.

These Terms are a contract between you and Focuslyne. Section headings are for readability only and do not limit how provisions apply.

Focuslyne provides software for professionals to manage scheduling and availability, take bookings, configure event types and custom booking fields, sync calendars, generate meeting links where supported, send transactional notifications (such as by email or, where enabled, WhatsApp Business), and—when available and enabled—use optional tools related to online booking payments.

Focuslyne is not the professional providing the service that clients book through the platform. Professionals remain solely responsible for the services they advertise, the accuracy of their listings, their qualifications, and how they deliver work to their clients.

To the fullest extent permitted by applicable law, Focuslyne is not responsible for the quality, safety, legality, timeliness, suitability, or outcome of services booked between professionals and their clients; for professionals’ cancellation, no-show, or refund policies; or for disputes between professionals and clients. Those matters are between the professional and the client.

You must provide accurate, current information when registering and keep your profile and booking settings up to date. You are responsible for all activity that occurs under your account and for safeguarding your login credentials.

You must notify us promptly at info@focuslyne.com if you suspect unauthorized access or a security incident relating to your account. We may require steps to verify your identity before restoring access or making sensitive changes.

You must be legally able to enter into a binding agreement in your jurisdiction and must meet any minimum age or business requirements that apply to you.

If you use Focuslyne as a professional, you are responsible for:

• the content of your public booking page and any descriptions you publish;
• the services you offer, your pricing, and your availability;
• communicating with clients, including confirmations, changes, cancellations, and no-shows;
• your own cancellation, rescheduling, refund, and no-show policies, and for applying them consistently and lawfully;
• compliance with laws and regulations that apply to your business, industry, and territory (including consumer protection, marketing, tax, and professional licensing rules, where relevant).

If you use custom booking fields, you must not request unnecessary sensitive personal data (for example health, financial, government ID, or similarly sensitive categories) unless you have a lawful basis and appropriate safeguards under applicable data protection law. You remain responsible for your data collection practices and for any consent or notices required for your clients.

Clients may submit information through a professional’s public booking page to request or confirm an appointment. The professional controls the commercial and service relationship with the client. Focuslyne provides the technical infrastructure to submit and record that information; it does not supervise the underlying service.

Clients should contact the professional directly about service delivery, cancellations, refunds, rescheduling, or appointment-specific questions. Focuslyne cannot mediate every dispute between professionals and clients.

Focuslyne may offer a free tier and paid plans (such as a “Pro” plan). Paid subscriptions, when purchased, are billed through Stripe using Stripe-hosted flows (for example Checkout and the Stripe Customer Portal) where we have implemented them.

The price, billing period, any trial terms, taxes shown at checkout, invoices or receipts, and self-service changes to payment method or subscription (including cancellation) are presented and managed through those Stripe surfaces to the extent we expose them. Where our Stripe prices are configured in US dollars, SaaS subscription amounts are presented in USD at checkout unless we state otherwise in the product.

SaaS subscription fees are separate from optional one-time or per-booking payments between clients and professionals, which are described elsewhere in these Terms.

Specific refund rules for subscriptions depend on Stripe’s policies, your plan, and applicable law. If you need certainty on refunds or cooling-off rights, review the information shown at checkout and in the Customer Portal, and seek independent advice—we do not guarantee any particular refund outcome here beyond what Stripe and the law provide.

Where the product and your configuration allow, a professional may require or accept online booking payments for certain event types. In that case, payment processing is handled by Stripe (or another payment processor we may integrate). Focuslyne does not store full payment card numbers on its own systems; card data is handled according to Stripe’s documentation and certifications. The currency and amount for a booking payment are those presented at checkout for that booking (for example where the product is configured for euro-denominated booking checkouts).

A booking that requires payment may remain in a pending state until Stripe and our systems confirm payment (for example via webhooks or internal payment state). A successful return to a “payment received” or similar page is informational only and does not by itself guarantee that a booking is final; confirmation follows our implemented confirmation logic.

Professionals remain responsible for their own pricing, taxes, invoicing obligations, refund and no-show policies toward clients, and compliance with payment and consumer laws that apply to them. Where we offer in-product tools to initiate refunds of booking payments, those tools are subject to Stripe rules, remaining refundable amounts, and dispute state as implemented in the product.

Where Stripe Connect is available and you complete onboarding, you may connect your own Stripe connected account so that certain booking payments can be routed according to the product’s implementation (for example as destination charges to your connected account, subject to Stripe rules and our feature flags).

Focuslyne may charge platform or service fees on booking payments where configured and disclosed in the product (for example as part of the checkout amount or as an application fee retained by the platform). Fee behavior can depend on environment configuration and may change; when in doubt, rely on what is shown at checkout and in your Stripe dashboards.

Stripe may impose its own terms, verification, reserves, payout timing, disputes, chargebacks, and account restrictions. You agree to comply with Stripe’s agreements and requirements that apply to you as a connected account holder or payee.

You are responsible for chargebacks, payment disputes, refunds you initiate or owe under your policies, taxes, and legal compliance related to your services and payouts, subject to applicable law and Stripe’s terms. Focuslyne does not provide tax, legal, or accounting advice.

Focuslyne may integrate with third-party services such as Google Calendar and Google Meet, Microsoft Outlook calendar and Microsoft Teams, Zoom, Stripe, WhatsApp Business, and email delivery providers (such as Resend). Those services are operated by third parties and are governed by their own terms and privacy policies.

We do not guarantee uninterrupted or error-free operation of any integration. Availability of slots, meeting links, reminders, messages, or payments can depend on your configuration, third-party uptime, API limits, OAuth tokens remaining valid, and whether you have completed required setup (for example template approval for WhatsApp where applicable).

You are responsible for maintaining connected accounts and permissions. Disconnecting an integration may affect calendar sync, reminders, video links, payment flows, or customer communications.

We may send transactional emails or in-product notices related to your account, security, billing, product changes, and bookings you are party to. Where you enable features (such as client reminders or WhatsApp notifications), Focuslyne may send or queue messages in line with the product’s current behavior, subject to consent, connection status, and provider rules where they apply.

You must not use Focuslyne to send spam, harassment, deceptive messages, or unlawful communications. You must comply with anti-spam laws and any applicable marketing or messaging rules for your jurisdiction and your clients’ jurisdictions.

You agree not to, and not to assist others to:

• use Focuslyne for any illegal purpose or in violation of applicable law;
• commit fraud, impersonate another person or entity, or misrepresent your affiliation;
• send spam, abusive messaging, or unsolicited bulk communications;
• scrape, crawl, harvest, or use automated means to access the service in a way that burdens or disrupts Focuslyne or other users, except as allowed by public search engine indexing of public marketing pages;
• attempt to probe, scan, or test the vulnerability of the service, bypass authentication, rate limits, payments, verification flows, or booking rules, or access data you are not authorized to access;
• introduce malware or malicious code, or misuse APIs or webhooks;
• collect unnecessary sensitive personal data through booking forms without a lawful basis and appropriate safeguards;
• infringe third-party intellectual property, privacy, or other rights;
• offer or arrange regulated services (for example legal, medical, or financial services) through Focuslyne without the authorizations required in your jurisdiction, where such rules apply to you.

We may suspend or terminate access to Focuslyne, remove content, or block bookings if we reasonably believe you have violated these rules, pose a security or abuse risk, or must do so to comply with law or payment-provider requirements.

You retain ownership of content you submit (such as business descriptions, logos where you have rights to use them, and text you enter). You grant Focuslyne a non-exclusive, worldwide, royalty-free license to host, reproduce, display, process, and transmit your content solely as needed to operate, improve, and secure the service (for example showing your public booking page, sending notifications, and storing booking records).

Focuslyne and its licensors own the Focuslyne software, branding, documentation, and related intellectual property. Except for the limited right to use the service under these Terms, no rights are granted to you. You must not copy, modify, distribute, sell, or reverse engineer the service except where applicable law gives you non-waivable rights.

Our Privacy Policy describes how we collect, use, and share personal data. Our Data Processing page describes processing on behalf of organizations where applicable. Personal data handling is governed by those documents; these Terms do not replace them.

We may modify, suspend, or discontinue features or the service (in whole or in part) with or without notice where permitted by law. We may perform maintenance that temporarily affects availability.

The service is provided on an “as available” basis. Third-party outages, internet issues, payment-provider incidents, or misconfiguration of your account can affect whether bookings, notifications, or payments work at a given time.

To the fullest extent permitted by the laws of Portugal and subject to Section 16, the service (including integrations and optional payment features) is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant specific business results, a minimum number of bookings, client attendance, payment success, uninterrupted integration availability, or any particular outcome between professionals and clients.

To the fullest extent permitted by applicable law, Focuslyne and its directors, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, goodwill, or data, arising out of or in connection with these Terms or the use of the service—even if we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our aggregate liability for all claims arising out of or relating to the service or these Terms will not exceed €100 or the amounts you paid to Focuslyne for the SaaS subscription in the twelve (12) months before the claim, whichever is greater (excluding booking payments collected for professionals).

Some jurisdictions do not allow certain limitations. If mandatory law applies to you as a consumer or business, those limits may not apply to the extent disallowed, and you may have additional rights.

To the fullest extent permitted by applicable law, you will defend, indemnify, and hold harmless Focuslyne and its affiliates, directors, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to: your services or content; your relationship with clients; your violation of these Terms or applicable law; your violation of third-party rights; payment disputes or chargebacks related to your offerings; or your misuse of integrations or messaging features.

You may stop using Focuslyne at any time. For paid plans, you may cancel your subscription through the billing tools we provide (for example the Stripe Customer Portal) where available.

We may suspend or terminate your access if you materially breach these Terms, create risk or possible harm to others or the service, fail to pay amounts owed (where applicable), or where required by law, regulation, or payment-provider action.

After termination, some information may be retained as described in our Privacy Policy (for example for legal, security, accounting, or operational reasons). Features that depend on an active account (such as public booking pages) may cease to operate.

We may update these Terms from time to time. We will post the updated version on this page and revise the “Last updated” date when we do. If a change is material, we may also notify you through the product or by email where appropriate.

Continued use of Focuslyne after the effective date of updated Terms constitutes your acceptance of the changes, to the extent permitted by law. If you do not agree, you must stop using the service.

These Terms are governed by the laws of Portugal, without regard to conflict-of-law principles, except where mandatory local law requires otherwise.

Exclusive venue and courts: the courts of Lisbon, Portugal.

Consumers and businesses in the EU, UK, and other regions may have non-waivable rights that apply despite this choice of law or venue.

For questions about these Terms, contact us at info@focuslyne.com or use our contact page.